THE GAS UTILITY OF CHOICE IN PUTNAM COUNTY, WEST
VIRGINIA
WHO IS UNION OIL & GAS, INC.?
Union Oil & Gas has been the natural gas utility of choice in Putnam County
for over fifty years. From its operation headquarters in the town of Winfield,
nearly all of our 5000 customers are within a twenty minute driving distance.
From Buffalo to Poca River, Nitro to Culloden, Union is dedicated to meeting the
natural gas needs in one of West Virginia's fastest growing counties.
ANSWERS TO OUR MOST OFTEN ASKED QUESTIONS.
1. OFFICE HOURS
8:00 a.m. to 4:00 p.m. Monday thru Friday excluding holidays
| A. |
Payment may be made at United National Bank at the I-64 Winfield exit
during regular banking hours. |
| B. |
24 hour drop box at Winfield office |
2. EMERGENCY NUMBERS
| A. |
586-2151 |
| B. |
586-2844 |
| C. |
After Hour Pagers |
| --- |
1. Buffalo, Fraziers Bottom, Hometown, Nitro, Winfield, Red House: 757-2114 |
| --- |
2. Culloden, Hurricane, Teays Valley, Cabell County: 757-5153 |
| --- |
3. Hurricane Creek, Cow Creek, Eleanor, Poca River, Nitro: 757-2392 |
| --- |
4. Winfield, Scott Depot, Bills Creek, Poca River, Nitro: 757-2121 |
3. METER DEPOSITS
| A. |
Residential - $47.00 |
| B. |
Commercial - $126.00 |
| C. |
Meter deposits are returned twelve months from the establishment of
service if there has been twelve consecutive months of non-delinquent
payments. Interest is paid on the deposit according to the rate posted
by the Public Service Commission. |
4. SERVICE LINES
Unless you are moving into a house which previously had gas service, you will
need a service line. Union does not provide any services inside the home.
Although Union will periodically check your service line, the maintenance of the
service line is the responsibility of the customer. The meter location is at
Union's discretion. The customer is responsible for any damage to the service
line resulting from the customer's negligence.
REMEMBER THAT IT IS THE LAW IN WEST VIRGINIA TO CALL Miss Utility at
1-800-245-4848 BEFORE YOU DIG ANYWHERE.
5. LEAK ADJUSTMENT POLICY
If a leak is suspected or discovered, the customer should contact our office
immediately. If a leak has occurred, the utility will review the circumstances
surrounding the leak to assess responsibility. If there is a determination that
all or part of the leak's gas loss is not the responsibility of the customer,
the utility shall make adjustments to their next billing statement.
6. METER READING
If a customer has a question about their meter reading, please contact our
offices. With each meter, the numerical difference between the previous month
and the present month equals the amount of mcfs used. If Union discovers that
its reading was in error, the customer's next bill will be corrected
accordingly.
7. BILLS
Bills are sent out on the last day of the month. Any bills that are not paid
within thirty (30) days are considered delinquent. If the customer cannot pay
his or her bill in full, they should contact our offices to discuss setting up a
deferred payment plan to settle their account.
8. NEW TAP REQUIREMENTS
| 1. |
Interior plumbing must extend to the outside of the house and hooked
to one appliance before installation of a meter. |
| 2. |
All mobile homes must have a flexible mobile home connector (3/4 inch
fitting) |
| 3. |
Each appliance must have a shut off valve. |
| 4. |
Copper lines are not permitted. |
| 5. |
If the plumbing extends through masonry, it must be encased in a
sealed (metal or plastic) wall sleeve. The sealed wall sleeve should
stick out six inches from the wall and no more than 24 inches above
ground. |
| 6. |
Union may install the first one hundred feet of service line from the
distribution line. The customer is responsible for the remaining footage
to their structure. |
9. EXCESS FLOW VALVES
1. See Excess Flow Valves.
10. RATES
1. See Rates.
11. REDUCED RATES
1. See Reduced Rates.
12. SAFETY TIPS
1. See Safety Tips to give to your customers.
